Summary
"I have so much fun here, and I've learned so much," she said. "One of the 'wow factors' is the diversity of our company. I have met so many wonderful people of all races, creeds and colors, and that's one of the things I most enjoy."
"At MGM Grand, we pride ourselves on our customer service, especially our security, which may come as a surprise to some people," she said. "Ninety-nine percent of the time, security officers are the first people our guests see. We're there to welcome you and answer any questions you may have. Our customer service is very important. I tell my officers, 'If you don't know the answers, find someone who does!'""I've enjoyed every moment I've been here," she said. "With the career opportunities I have here and the chance to meet so many people and catch up with some old friends, it's been great for me."When Pennywell received the letter, she was working at a floating Harrah's casino in Shreveport, La., so she had no trouble landing a job as a security officer at the newly opened MGM Grand Detroit Casino in May 1999.See the full content of this document
Extract
Mgm Grand Security Manager Reaches for Goals
A letter from an aunt changed the course of Rosalind Pennywell's life and brought her back home to Detroit.
"My aunt sent me an article saying that they were going to be bringi...See the full content of this document
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